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FAQ If you have questions about using this site, the best way to reach us is to call (800) 825-5228. If you prefer you can send us an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it during business hours you will usually receive a response within a few hours. If I already have a U.S. Orthotics account, why do I need to sign up for an online account? You need to establish a username and password so that you can log in and the site can recognize you. When you sign up for an online account, we will match your information with your existing U.S. Orthotics account and link the two, so that your online account becomes a part of your existing account. Should each person who places orders have their own online account? You can have as many online accounts linked to a single U.S. Orthotics account, as you want. This allows each person from your company who places orders with us to have their own username and password to log in, to be able to track their own order history, and to perform other tasks knowing that they will be linked to the company account for billing purposes. However, you don't have to have multiple online accounts if you don't want to - you can centralize your online ordering by using a single e-mail address and password, which everyone from your company uses to place orders. The choice of whether to use separate online accounts for each person or a single one is completely up to you - your orders will be processed correctly either way. What if I don't already have a U.S. Orthotics account? When signing up for an online account, you will be asked to fill out a credit application to establish one. Once your credit application has been processed and your information verified, you can place orders online or by phone or fax. Note U.S. Orthotics accounts are only qualified health care practitioners. How will I be billed? Invoices will be sent out the following day via US postal service. If you prefer we can e-mail invoice and eliminate the hard copy and postage. Call us to set up that feature. Is my order information secure? All order information is transmitted securely using SSL encryption provided by a VeriSign security certificate. VeriSign is the leading provider of transaction security on the Internet. How can I be sure that my online order is received and processed correctly? You will receive an e-mail confirmation of your order, letting you know that it has been submitted. If there are any problems with your order, we will contact you by phone to determine how to resolve. How can I track my order? We can set up UPS Quantum View to email you your UPS tracking number for the order. This feature will show you the date of shipment, where the package is currently located and the date of delivery. Call us to set up that feature. How do I determine shipping charges on my order? Shipping charges are calculated at the time of shipment and will be shown on your invoice. Any other shipping charge, either verbal or on this site, is an estimate. |